Careplan Service Agreements
LABPLAN’s range of CarePlan
LABPLAN’s range of CarePlan service agreements are designed to offer you maximum choice when choosing a tailor made service contract for your laboratory instrumentation. Contracts vary from simple single visit servicing to 12 month parts and labour cover with operational qualification (OQ) using NIST traceable standards.
Full OQ services are offered on all systems provided by LABPLAN, including Artel photometric calibration of automated liquid handlers, and multi-parametric calibration of capillary electrophoresis systems and centrifuges. LABPLAN engineers receive ongoing service training from our instrumentation manufacturers and are certified to provide you with the best on-site support.
| Level of Protection | CarePlan OQ | CarePlan | CarePlan Plus | CarePlan Plus OQ | CarePlan Total | CarePlan Total OQ |
|---|---|---|---|---|---|---|
| Calender Year Protection | ||||||
| Preventive Maintenance | ||||||
| Engineer Travel | ||||||
| Engineer Labor | ||||||
| Parts Replacement | ||||||
| Operational Qualification | ||||||
| Operational Training | ||||||
| Software Support - Soft Revision Updates | ||||||
| Field Rotor Inspection Programs (FRIP) | ||||||
| On-Line Support |
Training
The following training courses are available from Labplan:
System based training programs (2 persons per system)
Capillary Electrophoresis, Centrifugation, HPLC, Parallel Synthesis, Robotics, Spectrophotometry.
Technology based training programs (Groups of 2 to 12)
Automation, Capillary Electrophoresis, Centrifugation, Chromatography.
Seminar based programs to initiate technology transfer (Larger Groups)
Automation, Capillary Electrophoresis, Centrifugation, Chromatography, Solution Interaction Analysis
For further details please contact: trainingcentre@labplan.ie
Technical Support
ON-CALL, ON-LINE, ON-SITE.
On-Call assignments are handled by LABPLAN staff in real time. Simply provide your System Serial Number or CarePlan contract number and your call will be transferred to a specialist who will have access to the technical support details you require. Most on-call assignments can be resolved successfully on a same day basis. For more complex issues or physical faults, your call will be logged and sent to a LABPLAN engineer for action.
On-Line support is provided as a standard element of daily business through electronic document formats (MSDS’s, Tech Data Sheets, Catalogues, Product Information, Calculations) as well as email support through techsupport@labplan.ie
On-Site service, whether schedule PM, schedule OQ or a call-out is provided by a factory trained engineer. CarePlan Service Agreement Options are available to provide well-planned service for your instrument investment. An Instrument CarePlan improves your labs productivity by planning for minimum downtime. Call LabPlan on 045 870 560 (International: 00353 45 870 560) to plan for increased productivity and safety with an instrument CarePlan. To book a service call-out, email service@labplan.ie